TreadON Refund Policy

At TreadON, we are committed to delivering high-quality services to our clients. To ensure customer satisfaction, we offer a 7-day money-back guarantee on all services directly managed by us. However, the following terms and conditions apply:

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1. Applicability

• This 7-day money-back guarantee applies only to services directly managed by TreadON.

• Ad credits or any third-party charges (e.g., fees for Google Ads, Facebook Ads, or other platforms) are excluded from this guarantee.

• Any services involving third-party integrations, platforms, or tools that TreadON does not fully control are not eligible for refunds.

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2. Exclusions

• Ad Credits purchased or provided for advertising campaigns are non-refundable.

• Third-Party Platform Fees, such as hosting, domain registration, or ad campaign charges, are not covered by this money-back guarantee.

• TreadON is not liable for any costs, delays, or issues related to third-party tools or platforms.

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3. Request for Refund

• Refund requests must be made within 7 calendar days from the start of the service.

• Refunds will only be considered if the client provides clear documentation demonstrating dissatisfaction with the services directly managed by TreadON.

• All refund requests must be sent via email to support@treadonmedia.com, including detailed reasons and supporting evidence.

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4. Limitations on Refund

Refunds are subject to the following conditions:

• Refunds are limited to the amount paid for services managed by TreadON, excluding any third-party charges or ad credits.

• No refund will be provided if:

  • The client fails to provide necessary information or materials in a timely manner.

  • The client requests changes outside the original scope of work after the 7-day period.

  • Delays or disruptions occur due to the client’s actions or lack of cooperation.

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5. Third-Party Services

• TreadON is not responsible for any damages, losses, or liabilities caused by third-party services or platforms.

• The client acknowledges that TreadON has no liability for performance issues, delays, or costs arising from third-party platforms (including but not limited to Google, Facebook, Instagram, LinkedIn).

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6. Limitation of Liability

TreadON’s liability is limited to the refund of amounts paid for directly managed services, subject to the following conditions:

• Consequential, incidental, indirect, or special damages are excluded from liability.

• TreadON is not liable for any loss of revenue, profit, or data resulting from the use of services, even if TreadON was aware of the possibility of such damages.

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7. Dispute Resolution

• In case of disputes, TreadON will make every effort to resolve the issue through good-faith negotiations with the client.

• If a resolution cannot be reached, disputes will be subject to the jurisdiction of the courts located in [Insert Jurisdiction, e.g., Gurugram, India].

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8. Modification of Policy

• TreadON reserves the right to modify or terminate this money-back guarantee policy at any time without prior notice. Changes will take effect immediately and apply to all future transactions.

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9. Acceptance of Terms

By engaging TreadON’s services, the client acknowledges and agrees to this money-back guarantee policy. The client confirms they have read, understood, and accepted these terms.